Patient Support Counter
We have a support counter that you can receive medical treatment with peace of mind. If necessary, we will cooperate with the staff in the hospital and related organizations in the region to help solve the problem. If you have any problems or concerns, please feel free to contact us.
Experienced Cases
- There are financial concerns such as medical expenses
- I want to know about public services such as disability certificate and long-term care insurance
- I want to know about the hospital to where I will be transferred
- I'm worried about my daily life after discharge
- I want to use home-visit nursing
- I want to know about cancer
- I want to know about medical safety
- I want to talk about Free/Low- cost Medical Service
- I want to talk about a medical interpreter
- I want you to find a family doctor
- I have an opinion about the medical treatment I receive at this hospital
- I'm worried about balancing treatment and work
- Other
How to apply
Please come directly to the counter or contact us by phone in advance. Alternatively, you can ask the ward or outpatient doctor / Registered Nurse. Please contact us in advance so that you do not have to wait.
Opening hours: Weekdays 8: 30-17: 00
Location: 1st floor, 5th "Patient consultation counter" (on the left after entering the front entrance)
free
* Please contact the reception desk of the critical care center outside the window opening hours. The person in charge will contact you.
* We will keep the confidentiality of the consultation content strictly.
* There is no disadvantage in consulting.
SAWAYAKA counseling room
"SAWAYAKA counseling room" is a counseling service for home medical care and long-term care operated by the Tsurumi-Ward Medical Association. We have a branch desk at the patient support desk on Mondays, Wednesdays, and Thursdays. The staff is a Registered Nurse with a qualification of a care manager.
Experienced Cases
- I don't know whether I should apply for long-term care insurance
- I want to know about home-based services
- I'm worried whether I can take care of myself at home
- I want to know whether there are some house call doctors around my naighborhood.
- I want to know if there is a specialized hospital or clinic
- Other consultations regarding home medical care
How to apply
* Only face-to-face consultation is available.
* Please check by phone as it is irregular due to Korona-ka.
Location: 1st floor, 5th "Patient consultation counter" (on the left after entering the front entrance)
free
* Please contact the reception desk of the critical care center outside the window opening hours. The person in charge will contact you.
* We will keep the confidentiality of the consultation content strictly.
* There is no disadvantage in consulting.
Stroke consultation counter
At our hospital, we offer a variety of consultations and support regarding stroke at the Stroke Consultation Desk.
- About medical care and nursing care for stroke
- Stroke treatment, prevention, and sequelae
- Life after hospital transfer and discharge
脳卒中相談窓口 1階5番窓口
電話でのお問い合わせ 患者相談窓口 平日8:30～17:00 045-576-3000（代）
*Consultation is free. We will strictly observe confidentiality obligations.
Inquiry (available in English)
We’ll first answer in Japanese, so you can simply say “English speaker please.”
Telephone: 045-576-3000
Email: international@tobu.saiseikai.or.jp