Our Philosophy / Policy / Patient's Rights


We save your life with medical efforts. (()

  • Medical care that you can receive with peace of mind
  • Patient-friendly medical care
  • Medical care that is always one step ahead
  • Medical care that contributes to the local community


  • 1.医療の質の向上
  • 2.患者さんとご家族の満足度の向上
  • 3.患者さんが参加する医療の展開
  • 4.高度な急性期医療および専門医療の提供
  • 5.地域から選ばれる病院作り
  • 6.働く職員のための病院作り
  • 7.安定した経営の確保

Patients' rights and responsibilities

Based on informed consent (a well-explained and convincing consent until understanding), we aim to provide medical care in a trusting relationship with patients. Therefore, I would like to clarify "patients' rights and responsibilities" here and work together with you to realize them.

Right to get medical care

Everyone can receive equal, safe and quality medical care regardless of religion, nationality, gender, age, nature of illness, social status. However, due to the function and specialty of the hospital, if it is expected that a situation will occur in which we cannot take sufficient responsibility, we will consult with you and take appropriate measures.

Right to be informed

Patients can receive explanation until they understand the name of the disease, medical condition, treatment content and its risk, possibility of recovery, test content and its risk, efficacy of a drug and side effects, and request disclosure of medical information. When recommending a treatment that is in the process of research, we will fully explain in advance the content of the treatment and the differences from conventional treatment methods. In addition, we will explain in advance when medical practice including the purpose of research and education of medical professionals is performed. You can also receive explanations about medical expenses and their details.

Right to determine by on your own

Patients can consent, select, refuse, or withdraw from examinations, treatments, and other medical procedures at their own will, with sufficient explanation, advice, and cooperation. You also have the right to seek the opinions of other doctors (second opinions).

Right to be protected your privacy

Patients have the right not to disclose their personal medical information to anyone other than the healthcare professionals who are directly involved in the medical care.

Obligation to inform

In order to make good treatment decisions, you need to inform your healthcare professional about your own health.

Obligation to check the situation

In order to get satisfactory medical care, please try to understand the explanations and instructions of the medical professionals, and ask questions if you have any questions.

Obligation cooperate to medical care

You need to be motivated to work on a convincing and agreed policy for testing and treatment. In addition, in order to ensure that all patients receive appropriate medical care, hospital rules and instructions must be followed so as not to interfere with the medical care of other patients or the provision of medical care by hospital staff. In addition, when the acute treatment at our hospital is completed and further treatment is required, it is necessary to transfer to a partner hospital that matches the condition according to the doctor's instructions.

Obligation to pay medical expenses

Please pay the medical expenses promptly related to the medical treatment you received.

Children's rights at Saiseikai Yokohamashi Tobu Hospital

In providing medical care, we
We would like to welcome children as members of an important team.

I'll make you feel at ease.
(Right to receive appropriate medical care)

  • You can receive the best medical care in a safe environment.
  • Get compassionate nursing and support.
  • You can also play and study at the hospital.

Let's get well together.
(Right to participate in medical care)

  • You can be taught in the best possible way about what you will experience in the hospital and how to cure your illness. You can tell what you thought and how you felt at that time.
  • If you have any questions or concerns, you can talk to or listen to someone and ask them to help you feel at ease.

Your important issue will be protected.
(Respect for human rights and the right to protect personal information)

  • Children can also take good care of their personal information and privacy.
  • As a human being, children can receive treatment while observing their values, beliefs, and other important things.

Medical appointment / change / confirmation

Reservation for the first visit online and by phone (some clinical department)
You can change and confirm your reservation.

Consultation / inquiry

Information on the consultation desk and how to contact us
You can see it.